Grievance Process

Grievance Process
Outlines the grievance process available to candidates for the Adult Care – Medication Aide Examination in North Carolina.


Filing a Grievance

  • All grievances must be submitted in writing through the Credentia Platform.
  • You are required to provide as much detail as possible when completing the grievance form.
  • The grievance form must be submitted within thirty (30) days of your examination date.

Investigation and Outcome

  • Upon receiving your grievance, Credentia will conduct an investigation into the complaint.
  • Once the investigation is complete, you will receive an email notification informing you of the outcome.

If the Grievance Is Accepted

  • You will be allowed to retest at no additional cost.

Response Timeline

  • You can expect to receive a response within thirty (30) days from the date Credentia receives your grievance form.